Refund policy

At PETALLIAS, we want you to love every piece you receive. If for any reason you are not completely satisfied, we are here to help with returns and refunds under the conditions below.

Return Eligibility

You may request a return within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • Items must be in their original condition with all tags attached
  • Items must not show signs of wear, damage, or alteration

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Bodysuits
  • Lingerie
  • Swimwear
  • Earrings & accessories
  • Final sale items

Return Process

To initiate a return, please contact us at:

hello@petallias.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return (optional but helpful)

Once your request is approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping method, as we are not responsible for lost return packages

Refunds

Once your return is received and inspected:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for processing
  • Depending on your bank or payment provider, it may take additional time for the refund to appear

Exchanges

We currently do not offer direct exchanges.

If you wish to exchange an item:

  1. Return your original item
  2. Place a new order for the desired item

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Clear photos of the item
  • Your order number

We will resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank

If you have done all of the above and still have not received your refund, please contact us.

Order Cancellation

Orders may only be canceled within 12 hours of purchase.

After this time, your order may already be processed and cannot be canceled.

Contact Us

For any questions regarding returns or refunds, please contact:

hello@petallias.com

We aim to respond within 24–48 business hours.